At NEXROA SUPPLIES, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

1. Return Eligibility

Products may be eligible for return if they are unused, undamaged, and in their original packaging. Items must be returned within the return period stated by the store.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, usage, sale status, or product nature. Items marked as final sale or clearance may not be returned unless they arrive damaged or incorrect.

3. Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, customers should contact us as soon as possible with order details and clear photos of the issue.

4. Refund Process

Once the returned item is received and inspected, customers will be notified regarding refund approval or rejection. Approved refunds will be processed through the original payment method.

5. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to an error by NEXROA SUPPLIES, such as sending the wrong or damaged item.

6. Exchanges

Exchanges may be offered depending on product availability. If the requested item is unavailable, a refund or alternative solution may be provided.

7. Contact

For refund or return-related queries, please contact us through our website contact page.